FAQs

ACCOUNT

Do I need an account to place an order?

You do not need to have an account, you can proceed to purchase as a guest.

How can I create an account?

To create an account, simply enter your email address in the register section.

I forgot my password, what should I do?

If you have forgotten your password, visit the login page

and select Forgot Password? Enter your email and you will receive a message with instructions on how to reset it.

How can I receive email updates?

If you would like to receive exclusive preview offers and promotions, subscribe to our Newsletter by clicking here. 

   You will also receive a promotional code to use on your first order.

Is my personal information safe?

We keep your personal information private and confidential. For further details, please visit our Privacy Policy page.

What is the wishlist?

The wishlist is your wish list. If an item strikes your fancy and you want to save it in your personal wishlist, click the Add to your wishlist button on the product page. The ❤ icon in the top right corner will allow you to access your wishlist at any time.

ORDER

Can I cancel and make changes to my order?

Yes, call us at 06 88818810 (Mon-Fri; 9:00-18:00) or email us

(customercare@lemlo.com) and we will cancel or modify your order.

Can I pick up my order at the boutique?

Yes, before placing your order please contact us by e-mail 

(customercare@lemlo.com) or call us at 06 3337326 (Mon-Fri; 9:00-18:00) and we will arrange the pickup at a store of your choice. Shipping costs will be free.

  • I received a promo code but I can't apply it.

    You can apply your promo code at checkout in the Discount section. Coupons cannot be combined with other offers or discounts and are not applicable on items marked with ★.



    Are the items sold by lemlò authentic?


    As an authorized online retailer, lemlò sells authentic products. Each item is shipped in its original packaging and comes with its own label and tag.

    PAYMENT



    What methods of payment do you accept?


    We accept the following methods of payment:
  • Credit Card (Visa, Mastercard, American Express and JCB)
  • Bank Transfer
  • PayPal
  • Cash on delivery (+4€)

For more information visit the Payments page.

SHIPPING

What are the shipping times and costs?


Shipping costs 4,99€ for Italy. Delivery times will be displayed at checkout. Handling times are one working day.


What does Express Shipping mean?


If you have chosen Express Shipping as your shipping method, your package will be considered a priority. The courier used for this method is Nexive Sistema Espresso or DHL Express depending on the destination and size of the package.


How can I track my order?


Once you have placed your order, you will receive your tracking number by e-mail. To monitor the status of your shipment click on Track Shipment.



RETURNS



What is the return policy?


You have up to 14 days from the delivery of the item to return it. The return is at the customer's expense.



Can I make a return in boutique?


Yes, contact us by phone at 06 3337326 (Mon-Fri; 9:00-18:00) indicating the order number and the store where you want to make the return. Click here to find the boutique nearest to you.



How do I prepare my item for return?


Send a return request to customercare@lemlo.com indicating the order number. You will receive an e-mail with instructions on how to ship and refund.



When will I receive my refund?


Depending on the payment method selected, refund times may vary. If within three working days from the delivery of the package to our warehouse you have not received your refund, send us an e-mail to customercare@lemlo.com.


Is it possible to make an exchange?


Yes, to make an exchange contact us by e-mail customercare@lemlo.com

    or call us at 06 3337326 (Mon-Fri; 9:00-18:00).



    Do you have more questions?



    Feel free to email us at customercare@lemlo.com or fill out this form.



    Happy shopping!