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General conditions

The present Conditions of Sale (hereinafter referred to as General Conditions) regulate the sale of products marketed by the company lemlò s.r.l., in order to ensure maximum transparency and clarity in the relationship with users. All the sale and purchase operations between the Seller and the Customer shall be regulated by the following General Conditions.

By accessing the site lemlo.com, users agree to accept and agree to abide by all the conditions contained in this statement.

1. Online Shopping

2. Shipping

3. Regulation

4. Warranty Clauses

ONLINE SHOPPING

Product Details

Each item on the site lemlo.com is provided with images and description of details. Where present, a table is displayed, directly provided by the brand for the choice of the correct size.

For more information on the measures of the individual sizes you can contact customer service at customercare@lemlo.com or use the appropriate form accessible from the product page by clicking on the Request Information button.

Prices and Currency

The prices published on the site, payments and invoices of orders are in Euro. Any payment made by Credit Card or Paypal in another currency than the Euro will be processed at the current exchange rate.

Payments

  • Credit Card: At the time of purchase, customers enter their credit card details into a secure electronic banking system. Purchases can be made by Visa, Mastercard, American Express and JCB. Each Credit Card transaction is processed with full security and data protection. If your existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.

The Credit Card used will be charged at the time of purchase even in case of pre-order although the shipment of such items will take place later in the season.

  • Bank Transfer: lemlò accepts payment by bank transfer. Once the order has been completed, the items will be held awaiting receipt of payment and sent to destination once credited. The IBAN is as follows: IT05R0100503202000000032288.
  • Paypal: Choosing the method of payment Paypal the customer can pay directly through his Paypal account. Lemlo.com reserves the right to ship the goods only to the address indicated on the account verified by Paypal.
  • Bitpay: By choosing the Bitpay payment method the customer can pay directly through his Bitcoin Wallet.
  • Cash on delivery: Using the following method of payment, the customer will be able to pay directly to the courier in charge of delivering the package (Nexive) with an extra charge of 4€ on the final cost of the order.

Order Status:

You can check the status of your order by clicking on the link inside the order confirmation email, using the tracking code in the same email.

Promo Codes:

Customers who have received a promotional code for use on lemlo.com through newsletters, through social networks or on approved promotional websites may enter this code during checkout. Each code has a start and end date of validity and this time limit cannot be extended in any way. Discount codes cannot be used, with specifically noted exceptions, to purchase sale items.

SHIPPING

Shipments are made through the couriers Nexive, DHL, GLS. In some areas, the courier may use partners for delivery.

Modalities


The shipments can concern only the territories and the Nations previewed from our site. The purchase requests coming from Countries not included between those visualized at the moment of the registration cannot be accepted by lemlo.com.

Delivery Times


The delivery of products purchased on lemlo.com takes place on average within 2/3 working days from the order in Italy; within 3/5 days for islands and remote areas.
Delivery times may be delayed in case of holidays, couriers do not deliver on 24/12 25/12, 26/12, 01/01, 06/01, Easter and Easter Monday, 25/04, 01/05, 02/06, 15/08, 01/11 and weekends.

For orders placed by bank transfer, shipping times will be calculated from the confirmation of payment. For orders coming from abroad the approximate delivery times are 48h/72h in Europe and 72h/96h in all other countries (extra CEE).

Lemlò is not responsible for possible delays due to customs operations and controls, or to force majeure causes out of lemlò's control.

Tracking


At the moment of the shipment, the customer receives (by email and/or sms) the tracking number of the package and the link to the destination page of the shipment tracking.

In case of delays due to customs control, the customer must contact the courier directly.

Delivery


During the delivery of the package, the customer is asked to carefully check that the packaging has not been damaged in any way that may have damaged the internal content. We invite to accept, from the courier, the package once ascertained the integrity of the same.

In phase of delivery to control that the sender of the shipment is: lemlò s.r.l..

If for some reason the package is tampered with or does not comply with the standards, the customer is asked not to accept the package and / or sign the receipt with reserve and contact as soon as possible the customer service at customercare@lemlo.com.

Any claim concerning damages, missing items, or delivery to the wrong address must be received by lemlo.com within a maximum of 15 days from the delivery date shown on the courier's website, otherwise it will not be accepted.

All customers who place an order establish a commercial relationship with lemlo.com and therefore undertake to accept the delivery of their package. If the parcel is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses delivery, the shipping costs and any customs charges will be deducted from the refund due to the customer.

Insurance

Returns


You can make a return within 14 days from the date of delivery. To make the return you must fill out the return request via the Online Return Form.

It is possible to make the free return in boutique

by sending a request to resi@lemlo.com.

Once you have received the confirmation email and authorization to return, the items must be sent in a single shipment to the address:

lemlò s.r.l., Via della Farnesina, 27/B - 00135, Rome.


Once we receive the items in our warehouse, we will make the refund through the method of payment with which the order was made. Alternatively you can make a change of item, size or color or receive a Gift Card to spend online.

RULES

Products and Images


Lemlo.com disclaims any responsibility regarding the possibility of different rendering compared to the original colors, due to particular configuration of the device to consult the site (pc, tablet, smartphone, ect. ..) or its malfunction.

The images contained in the site lemlo.com are property of lemlò s.r.l. and any use not authorized by a written consent from lemlò s.r.l. will be prosecuted according to the law.

For further information please contact: customercare@lemlo.com

Availability of the Articles


The present assortment on lemlo.com reflects, except particular effects fortuitous due to the case, the exact availability of every article for measure and color. The website is in fact connected to a centralized warehouse and consequently to all stores belonging to lemlò s.r.l..

As authorized reseller of all brands on the site, lemlo.com guarantees the authenticity of each item.

In the event that the items ordered are not available, or if for some reason the order cannot be processed as requested by the customer, the Order Department of lemlo.com will promptly notify the customer.

Copyright


Lemlo.com
and all of its content is the property of lemlò s.r.l.; this includes documentation, images, fonts, designs, music, software, codes and format scripts. The material contained in the website is protected by copyright.

Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes is strictly prohibited without the express written consent of lemlò s.r.l..

lemlò s.r.l. prohibits the use of the content or trademarks present in the site for any other purpose other than those mentioned above.



WARRANTY CLAUSES

Registration


The users, who intend to purchase on lemlo.com and use the services on the site, must register or alternatively purchase as guests without creating their own account. The user who proceeds to registration, declares to have read the Privacy Policy and that the personal data entered are true, as well as correct, assuming full responsibility for the information provided. In case of changes, the user is required to promptly inform the Company.