The present Terms of Sale (right away, General conditions) regulate the sale of the products marketed by the company lemlò s.r.l., in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchases, including Salesperson and the Client, will be governed by the following General conditions.
By accessing the site lemlo.com, users undertake to accept and agree to abide by compliance with all the conditions contained in this declaration.
- Shopping Online
- Shipping
- Regulation
- Warranty Clauses
SHOPPING ONLINE
Product Details
Each article on the site lemlo.com comes with pictures and detailed descriptions. Where present, a table is displayed, directly provided by the brand for choosing the correct size.
For more information on the measurements of the individual sizes, you can contact customer service by email customercare@lemlo.com or use the appropriate form accessible from the product page by clicking on the button Request information.
Prices and Currency
The prices published on the site, payments and invoices for orders are in Euros. Any payment made with Credit card O Paypal in other currencies than the Euro will be processed at the current exchange rate.
Payments
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Credit card: At the time of purchase, customers enter their credit card details in a secure electronic banking system. AND You can make purchases via Show, Mastercard, American Express And JCB.Each transaction with Credit card it is processed ensuring full security and data protection. If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.
The Credit card used will be charged at the time of purchase even in the case of a pre-order although the shipment of these items will take place later in the season.
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Bank transfer: lemlò accepts payment by bank transfer. Once the order is completed, the items will be separated pending receipt of payment and sent to their destination after crediting. The IBAN is as follows: IT05R0100503202000000032288.
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PaypaI: By choosing the payment method Paypal the customer can pay directly through his account Paypal. Lemlo.com reserves the right to ship the goods only to the address indicated on the account verified by Paypal.
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Bitpay: by choosing the Bitpay payment method, the customer can pay directly through his Bitcoin Wallet.
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Cash on delivery: Using the following payment method, the customer can pay directly to the courier in charge of delivering the package (Nexive) with a supplement of € 4 on the final cost of the order.
Order status:
You can check the status of your order by clicking on the link in the order confirmation email, using the tracking code present in the same email.
Promotional Codes:
Customers who have received a promotional code to use on lemlo.com through newsletters, through social networks or on approved promotional websites, they can enter this code during checkout. Each code has a start and end date of validity and this time limit cannot in any way be extended. Discount codes cannot be used, except for specifically noted exceptions, to purchase items on sale.
SHIPMENTS
Shipments are made through couriers Nexive, DHL, GLS. In some areas, the courier may use delivery partners.
Mode
Shipments can only concern the territories and countries provided for by our site. Purchase requests from countries not included among those displayed at the time of registration cannot be accepted by lemlo.com.
Delivery time
The delivery of products purchased on lemlò takes place on average within 2/3 working days from the order in Italy; within 3/5 days for islands and remote areas.
Delivery times may be delayed in the case of holidays; couriers do not deliver on days 24/12 25/12, 26/12, 01/01, 06/01, Easter And Easter Monday, 25/04, 01/05, 02/06, 15/08, 01/11 and on weekends.
For orders placed by bank transfer, the shipping times will be calculated starting from the confirmation of payment. As for orders from abroad, the approximate shipping times are 48h / 72h in Europe and 72h / 96h in all other countries (outside the EEC).
Lemlò is not responsible for any delays due to customs operations and controls, or due to force majeure beyond the control of lemlò.
Traceability
At the time of shipment, the customer receives (by email address and / or text message) the tracking number of the package and the destination link to the page set up for tracking the shipment.
In case of delays due to customs control, the customer must contact the courier directly.
Delivery
During the delivery of the package, the customer is invited to carefully check that the packaging has not suffered any damage that may have damaged the internal contents in some way. We invite you to accept the package from the courier once the integrity of the same has been ascertained.
During delivery, check that the sender of the shipment is: lemlò s.r.l..
If for some reason the package is tampered with or does not comply with the standards, the customer is asked not to accept the package and / or sign the receipt with reservation and contact customer service as soon as possible. customercare@lemlo.com.
Any dispute regarding damages, shortages, or delivery to the wrong address must reach lemlo.com within a maximum of 15 days from the delivery date shown on the courier's website, otherwise it will not be accepted.
All customers who place an order establish a business relationship with lemlo.com and therefore undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs duties will be deducted from the refund. due to the customer.
Insurance
Returns
AND Returns can be made within 14 days from the delivery date. To make the return it is necessary to fill in the return request via the Online Return Form.
It is possible to make the return free of charge in shop.
Once the return confirmation and authorization email has been received, the items must be sent in a single shipment to the address:
lemlò s.r.l., Via della Farnesina, 27 / B - 00135, Rome.
Once the items have been received in our warehouse, we will refund the cost of the item via the payment method with which the order was placed. Alternatively, it is possible to change the item, size or color or receive a Gift Card to spend online.
The return is free if the item received is wrong, broken or with defects.
REGULATION
Products and Images
Lemlo.com declines all responsibility regarding the possibility of rendering different from the original colors, due to particular configuration of the site consultation device (PC, tablet, smartphone, etc.) or to its malfunctions.
The images contained in the site of lemlo.com are owned by lemlò s.r.l. and any use not authorized by a written consent from lemlò s.r.l. will be prosecuted according to the law.
For more information contact: customercare@lemlo.com
Availability of Items
The assortment present on lemlo.com reflects, except in special cases, fortuitous effects due to chance, the exact availability of each item by size and color. The website is in fact connected to a centralized warehouse and consequently to all the shops belonging to lemlò s.r.l..
As an authorized reseller of all brands on the site, lemlo.com guarantees the authenticity of each item.
In the event that the items ordered are not available, or if for some reason the order cannot be processed as per the customer's request, the Orders Department lemlo.com will promptly notify the customer.
Registration
Users, who intend to buy on lemlo.com and use the services on the site, must perform the Registration or alternatively buy as a guest without creating your own account. The user who proceeds with the registration declares to have read the information on the Privacy and that the personal data entered are truthful, as well as correct, assuming full responsibility for the information provided. In the event of changes, the user is required to promptly inform the Company.
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